Day One

TUESDAY 23 OCTOBER 2018

GO TO DAY TWO  REGISTER NOW

8.15
Registration
8:50
Opening remarks from the Chair

Nic Frances Gilley
Chief Executive Officer
DC Power Co

NAVIGATING DISRUPTION
9:00
What are the new trends emerging across the utilities sector?
  • Closing the demand gap and providing value for customers profitably
  • Meeting the needs of environmentally aware, digitally enabled consumers and businesses
  • Adapting to the challenge posed by new market entrants
  • Preparing for the next wave of innovative technologies

Ian McLeod
Global Ambassador
Edison Electric Institute

9:30
What can utilities learn from the telecoms sector?

The accelerating transition of the electricity system has been compared to the journey taken in the telecommunications industry. While the experience is not completely analogous, there are lessons to be learned.

  • Upgrading aging utility infrastructure in ways that optimise new technology
  • Innovating in tandem with new technologies and new companies to deliver value to customers
  • Why the winners will be grid operators who welcome new ideas and offer customers new services

Andrew Scott
Head of Technology, Chief Technology Office
Telstra

10:00
Speed Networking
10:30
Networking break & showcase viewing
THE CUSTOMER CENTRIC UTILITY
11:00
Personalisation using customer analytics

Because of the changes in customer demand, being a leading innovator is a much more compelling strategy than it used to be in the power and utilities sector. Digital technologies are evolving, and customers are quick to adopt them. Both business and consumer energy users are clear about their expectations.

  • Who are your customers and what are they looking for?
  • How do the "mega drivers" and technology trends vary for Commercial & Industrial and residential customers?
  • How valuable is a single view of the customer?
  • How to define a standard customer journey framework to create a unifying view across customers, channels and systems

Fabian Le Gay Brereton
ERM Power’s GM Digital & Advisory
ERM Power

11:30
Developing the right customer experience strategy
  • How to create conditions for customer-centric culture and conduct
  • Harnessing shifting customer engagement channels for better customer service
  • Building an effective voice of customer strategy for your organisation
  • Closing the data-action loop: translating data beyond insights into action

Geoff Roberts
General Manager Retail
Synergy

12:00
Panel session: What is the role for utilities in assisting customers to reduce costs and increase productivity?
  • What are the customers’ expectations?
  • What are the main limitations utilities have when trying to fulfil those expectations?
  • How to disrupt from the customers’ end and incorporate the customer as part of the solution?

Moderator:

Nic Frances Gilley
Chief Executive Officer
DC Power Co

Panellists:

Fabian Le Gay Brereton
ERM Power’s GM Digital & Advisory
ERM Power

Geoff Roberts
General Manager Retail
Synergy

12:45
Lunch & Showcase viewing
13:45 – 15:00
ROUNDTABLE SESSIONS – EXPLORING THE INDUSTRY MEGA DRIVERS

Roundtables are interactively moderated group discussions where delegates get the chance to debate and discover common issues, challenges and solutions. Attendees will have the option of attending 3 of 5 concurrent sessions (35 min per session).

Roundtable 1: The empowered Prosumers/Prosumagers 

  • How will future prosumers enabled by intermediaries offering open platforms accessible through mobile devices disrupt incumbent utilities’ business models?
  • What strategies do incumbents in the business, retailers, distribution companies, generators and gentailers need to adopt to survive and thrive?
  • How is disruption reshaping customer relationships?
  • How do retailers build customer service excellence in the ’Utility of Tomorrow’?

Moderator:

Ross McIntyre
Chief data Officer & Co-founder
Wattblock

Roundtable 2: Electrification of the automotive sector
  • How will customer demand drive utilities´ strategies and how will automotive OEMs respond?
  • How will the ecosystem of eMobility have to look like in order to guarantee ease of use for the customer?
  • Is a wide spread charging infrastructure going to pay off in the light of the tremendous technological advancements in the battery technology space?

Moderator:

Carola Jones
CEO
Everty

Roundtable 3: The smart city opportunity for utilities
  • Smart utilities, the energy cloud and the role of IoT
  • The evolving relationship between utilities and the communities they serve
  • How can utilities profit from the intersection between smart energy and smart cities?

Moderator:

Professor Christopher Pettit
City Futures Research Centre, Smart Cities
UNSW

Roundtable 4: Asset management
  • What are the competitive, regulatory, and cultural factors driving need for better asset management
  • Shifting from reactive to strategic asset maintenance
  • Leveraging the latest techniques, frameworks and technologies to increase operational efficiency and reliability of services

Moderator:

Peter Seltsikas
Senior Manager, Asset Management
SA Water

15:00
Networking break & showcase viewing
15:30
Equity crowdsourced funding and renewables
  • DC Power Co, Australia’s first power company designed for people with solar, raised over $2.2 million in the world's largest ever launch of a business using equity crowdsourced funding whilst power company Enova currently has an equity crowdsourced funding offer open on Crowd88
  • Equity crowdsourced funding is a growing trend and is being considered for several renewable generators around Australia
  • Hear about the role that crowdsource funding platforms are playing in financing renewables and community power sector

Presenter/moderator:

Nic Frances Gilley
Chief Executive Officer
DC Power Co

 

Co Panellist:

Alan Crabbe
CEO
Birchal

16:00
Closing remarks from the chair
16:15
Networking drinks